INFORMATION

Distributor Gres Co., Ltd.

Operations Manager Daiki Inuki

Address 〒604-8111
78-1 Masuyacho, Nakagyo Ward, Kyoto City, Kyoto Prefecture

Phone number 075-746-2295

Email address info@dorickmarcel.com

URL https://www.dorickmarcel.com

Necessary price other than the product ・Shipping fee flat rate 880 yen (excluding Okinawa and Hokkaido)\Okinawa and Hokkaido 1,914 yen

Delivery company Sagawa Express

payment method

■Bank transfer payment Mizuho Bank Ginza-dori Branch

Ordinary 2424789

Gres Co., Ltd.

The transfer fee shall be borne by the customer.

The item will be shipped after the transfer is confirmed.

■Credit card payment

*Only credit cards in the name of the orderer will be accepted.
*Credit cards issued overseas may not be accepted.
*Please use credit cards according to the terms and conditions issued by each credit card company.

Delivery time

We usually ship within 5 business days after receiving your order. However, arrival may be delayed due to traffic delays during busy periods or due to weather conditions. Please note.

Regarding returns and exchanges In principle, we do not accept returns or exchanges.

* Contact us for returns If you receive a defective item or the wrong item was sent, please contact us by phone or email within 7 days of receiving the item.

In addition, we cannot accept returns for the following products. Please note.

・Products that have scratches or stains due to the customer's responsibility
・Products that have been used for more than 7 days after delivery ・Products that have been used even once ・Products that have been altered or washed ・Products that have been sold with a notice stating that they cannot be returned or exchanged ・Products that come with accessories Items or parts of the item are lost

How to return

Please return the item to our address and include the delivery note.

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About refunds

・For cash on delivery payment: After we check the returned product, we will transfer the full amount of the product (including consumption tax) to your designated account approximately one week later, excluding the cash on delivery fee. .

・If paying by credit card, the credit payment data for the order will be canceled.

-If the delivered product is defective, we will replace it with a non-defective item or issue a refund. We will pay the shipping costs.